Advice and help at work is available to members.

Stewards and workplace contacts.

Most organisations have trained stewards and activists worrking at them.

If there is a an issue that members would like advice or simply to discuss a matter then the steward/ activist would be the inital point of contact.

Members should have been advised in their induction when they first join an organisation who the steward/ activist is in their department.


If members are unsure of who the steward is at the organisation they work at they can ring the branch on 020 7697 4030, or email, for clarification.

If your workplace doesn’t have any stewards or workplace contacts then initial advice can be obtained by calling or emailing the branch.

UNISON Direct.

If you need help from UNISON or information quickly and can’t contact your workplace rep or branch or don’t know who they are UNISONDirect can help

This is UNISON’s helpline for members, stewards, potential members and the general public.

They can be contacted online or by phone on 0800 0 857 857

UNISONDirect can process straightforward queries on a range of issues including:

  • Joining the union;
  • Information about UNISON
  • Change of address or other detail eg change of employer
  • Advice on personal injury.

If you have a problem at work they can put you in touch with your local rep, branch or region, as appropriate.

UNISON Direct can also provide members and stewards with a range of UNISON factsheets and publications on a range of issues, including:

  • Health & Safety
  • Equalities
  • Pensions
  • Bargaining
  • Employment Rights
  • Professional Issues.

Lines are open from 6.00 am to midnight on Monday to Friday and 9 am to 4pm on Saturday.

Outside these times, you can leave an answerphone message or fill in the online form and UNISONDirect will call you back.

UNISONDirect can also be contacted by textphone on 0800 0 9667 968.

If they are unable to assist directly they can sign post people to other places where further advice can be obtained.


Please note people need to be members for 4 weeks or more before they can get representation.